FAQ's
How should I clean my backdrop?
We recommend cleaning with a damp soft cloth. We prefer microfiber cloths and a little water.
My shoot is in a few days - will my order arrive in time?
We recommend rush shipping - we offer 2 day shipping or overnight shipping. Rates range between $35 - $65, but they can be higher depending on your location. Shoot us an email studiocosita@gmail.com or text (415) 735 - 6206 if you need your order rushed and we will give you an accurate shipping quote and help you choose your best option.
Can you make other sizes?
We can! We can make backdrops up to 60" in width and over 20 feet in length. If you desire a wider width then you can connect 2 pieces together and we will provide seam tape to adhere them together once they arrive.
Can you print my own custom image on a backdrop?
Absolutely! Just shoot us the image via email studiocosita@gmail.com and we will print it to whatever size you need.
What happpens if my order is delayed?
Allow for potential delivery time variations and minor delays by placing your orders ahead of time. We can not be held responsible for delayed shoots due to last minute orders.
What happens if my backdrop arrives damaged?
If your backdrop arrives damaged, please report the issue within 48 hours of delivery via email with photos to studiocosita@gmail.com. Although we thoroughly inspect each backdrop before dispatch to ensure pristine condition, we acknowledge the rare occurrence of damages and are committed to offering a replacement or credit promptly.
Will my backdrop look exactly like it does on my screen?
Every single computer screen is different. However, we assure you that our backdrops are meticulously crafted to appear remarkable and closely align with their online representations.
How long does it take to get my order?
Orders are shipped within 1 - 2 week days and shipping normally arrives within 3-5 days, give or take. We recommend ordering your backdrop with a minimum of one week before you shoot, and ordering with rush shipping if you need it sooner.